I left in tears and went home and had to recolor my hair myself, after I just spent $200 there. The building and staff were nice, after they apologized for being rude.. but the services not so much. I’m not one to bash people for their work but I felt that I needed to share my experience to prevent others from experiencing the same frustration & disappointment as me. (I worked as a hairdresser for 3 years professionally I know how tough it can be.. but I also never let my customers leave unhappy and I could read body language to know if they were happy or not)
Picture 4 - what I showed the stylist
Picture 5 - my hair after I went home and FIXED it MYSELF
Please do not this salon. Owner, manager, and stylist appear to be nice BUT they do not have a clue with color. You will not get what you expect.
I’ll let the pictures speak for themselves.
Visiting from Raleigh and was super impressed with hair and makeup the gals did for my daughters Sr photo shoot. Beautiful!
AWFUL experience.. TERRIBLE coloring service. Long review but worth reading!! The picture speaks for themselves.
Picture 1-3 - what I left the salon with.. taken in my car in natural sunlight. Picture 3 shows the BLUE.
It's the ONLY salon that's been able to give me a cut I'm REALLY happy with! 100% strongly recommended!!
I've been to two other salons before I decided to start going to Capelli, and Capelli has by far given me the best service. All of the staff has a great attitude, they love their job and it shines through all of their faces. My hairstylist has always nailed the color I've chosen and has always asked if everything was fine before I left. She always makes sure I'm 100% happy with my finished look. They aim for customer satisfaction and the results are nothing less than satisfactory. Great salon all around!
I was there for SIX hours and left starving, without a haircut and BLUE streaks in my hair.. (I did not ask for blue..) and was asked to come back over the weekend so it could be fixed. They compensated me by giving me a conditioning treatment for free.. but it left my hair feeling like greasy straw.. my hair was not silky & shiny as it normally is after a fresh color!! It still looked faded and dried out.
Wonderful staff, excellent work, great prices!
From the moment I walked in the door and simply asked where to park I was greeted with rudeness and felt unwelcomed. There’s a huge parking lot behind the building yet they have no customer parking and if you park back there your car will be towed. Seems illogical to me... most businesses have parking for customers.. something they should probably consider. I really debated going back in after moving my car because of the attitude I received but unfortunately I had a gift card so felt as if I had to go in and use it.. otherwise it would be just wasted money... my first mistake. The manager and stylist apologized for the behavior and convinced me that I would have a great experience with the best & most trained colorist they have. I trusted them... my second mistake. I have red hair that was faded and asked for a merlot (red/purple) color and showed the stylist pictures.
Capelli Salon is a US Hair Care Studio based in Washington, North Carolina. Capelli Salon is located at 211 N Market St, Washington, NC 27889, USA.
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